Terms & Conditions

updated to 24.02.2025 - Terms and conditions downloadable here

 

These General Terms and Conditions of Sale (hereinafter the "GTCS") govern the relationship between VAYGA SASa simplified joint stock company with a capital of 506,64 €registered in the PARIS Trade and Companies Register under number 820 918 407headquartered at 189 rue d'Aubervilliers Paris , Voie A , Porte 20 , 75018 PARIS operating under the trade name of TANAT coffeea company specialized in specialty coffee roastingand any individual or legal entity purchasing products and/or services offered by VAYGA (hereinafter referred to as "the Customer").

These General Terms and Conditions define the rights and obligations of the parties with respect to the sale of products and services by VAYGA, whether through its Internet site https://tanat.coffee or any other distribution channel.

Any order placed with VAYGA implies unreserved acceptance of these GTC, which prevail over any other document issued by the Customer. VAYGA reserves the right to modify its GTC at any time. The applicable GTC are those in force at the date of the order by the Customer.

1. PURPOSE

The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in connection with the online sale of cspecialty products, equipment and coffee subscriptions subscriptions offered by TANAT.

By placing an order, the Customer expressly acknowledges having read and accepted these GTC. VAYGA SAS reserves the right to modify the GTC at any time and without prior notice. Changes will only apply to orders placed after their effective date.

2. PRODUCTS

TANAT offers freshly roasted freshly roasted specialty coffees as well as a selection ofcoffee-making equipment.

Coffees are sold in packets whose weight may vary within the legal tolerances applicable to foodstuffs, in accordance with the provisions of law no. 78-690 of October 25, 1978.

Descriptions and photographs of products appearing on the site are provided for information only. Although TANAT makes every effort to ensure the accuracy of the information, it has no contractual value and the company cannot be held liable for minor differences with the product delivered.

3. orderS

3.1 Placing an order

All orders are subject to availability of stocks and roasting schedules.

Shipping can take up to 10 working days depending on coffee availability and roasting schedule. orders are only dispatched when all products products are available.

Once your order has been confirmed, you will receive an confirmation e-mail. All orders require obligatory payment on the part of the customer.

A tracking link will be sent to you upon shipment. The delivery times mentioned are provided indicative and TANAT cannot be held responsible for any delays beyond its control.

3.2 Product availability

The availability times indicated in the product descriptions are expressed in working days (no shipments on Saturdays, Sundays and public holidays) and enable customers to estimate their expected delivery date.

However, as stock updates are not carried out in real time, it is possible that the Customer may order a coffee that is no longer available. no longer available.

• Definitive unavailability TANAT will inform the Customer by e-mail and propose an alternative solution corresponding to the customer's needs. If no suitable solution is found, the order may be cancelled and reimbursed.
• Temporary unavailability TANAT will inform the Customer by e-mail as soon as the product is back in stock. If the unavailability is prolonged, TANAT will offer either an equivalent product equivalentor a refund of the order.

3.3 Modification or cancellation

Once the order is confirmed, no modification or cancellation will be possible, except in the case ofmanifest error on the part of TANAT.

The information provided by the customer when placing the order will be taken into account for shipment. TANAT cannot be held responsible for any error in the contact details provided by the Customer.

4. SUBSCRIPTIONS

TANAT offers coffee subscriptions with regular shipment according to the frequency chosen by the customer.

When subscribing, the Customer selects the frequency frequencythe Grind Type Type and can indicate certain preferences. However, the coffees sent as part of the subscription are selected by TANATaccording to availability and seasonality. availability and seasonality.

The subscription may be cancelled at any time from thecustomer area, free of charge and without notice.

For technical reasons, it is not possible to to combine in the same basket and coffees or equipment sold individually individually.

5. DELIVERY

5.1 Shipping and delivery times

orders are dispatched within a maximum of 10 working days after validation of the order.

Visit delivery time depends on the chosen carrier and and begins to run from the day of dispatchand not from the day the order is placed.

The times indicated are provided indicative and may vary according to the country of destination and busy periods (Christmas, public holidays, etc.).

5.2 Choice of carrier

The customer can choose his mode of delivery:

The Customer may choose delivery methodwith or without signature, according to the options offered by our partner carriers.

TANAT shall not be held responsible for any delivery errors related to the information provided by the Customer at the time of the order.

The contribution to delivery costs depends on the carrier selected by the Customer. The corresponding amount is specified before the purchase is confirmed.

5.3 Shipping outside the European Union and customs charges

orders shipped outside the European Union or to specific destinations may be subject to customs duties, import taxes or other charges imposed by the country of delivery. subject to customs duties, import taxes or other charges imposed by the country of delivery.

These costs, which vary according to the customs regulations of each country, are the exclusive responsibility of the customer. VAYGA SAS (TANAT) has no control over these charges and cannot be held responsible under any circumstances.

It is the Customer's responsibility to to check with the relevant local authorities in order to anticipate any additional costs involved in importing their order.

In the event of refusal of the parcel by the Customer orimpossibility of delivery due to non-regularization of these costs, no reimbursement of the order and delivery charges.

5.4 Delivery delays and liability

The delivery times indicated on the VAYGA SAS (TANAT) are given as an estimate and depend exclusively on the carrier selected.

Once the parcel has been handed over to the carrier, VAYGA SAS (TANAT) no longer has any control over delivery times and cannot be held responsible for any delays, for whatever reason (customs, logistical disruptions, strikes, weather conditions, etc.).

The Customer acknowledges that any delay in delivery shall not give rise to reimbursement of shipping costs or compensation from VAYGA SAS (TANAT).

In the event of a delivery problem, the Customer must contact the carrier directly using the tracking information provided at the time of shipment.

5.5 Delay or loss of parcel

If the package is lost or undeliveredthe Customer must contact the carrier's customer service directly.

In the event of failure to resolve the problem with the carrier, the Customer may contact us at hello@tanat.coffee indicating the order reference. We will take all necessary steps to to obtain a refund if the situation justifies it.

However, if the Customer chooses a delivery option that does not require a signature, Tanat cannot be held responsible in the event of loss, theft or deposit of the package in a mailbox or any other location deemed secure by the carrier. The Customer assumes full responsibility for this choice of delivery method.

6. RIGHT OF WITHDRAWAL & RETURNS

6.1 Coffee and perishables

In accordance with current legislation coffee and other perishable foods cannot be be returned or exchangedexcept in the case of a proven error on our part.

If the product delivered does not conform to the orderthe Customer may obtain a refund after validation by our customer service.

Visit choice of product options options (grind, format, quantity, etc.) is the the sole responsibility of the Customerand cannot be returned or reimbursed in the event of a selection error at the time of ordering.

6.2 Equipment

The Customer has a legal period of 14 days from the date of receipt of the order to exercise his right of withdrawal and return a equipment.

Returns must comply with the following conditions:

• The equipment must be returned in its original packaging, unused and in perfect condition.
• No exchange exchanges are possible, only refunds are accepted.
• The return costs shall be borne by the Customer.

An exchange or refund will only be possible in the following cases :

1. Manufacturing defect proven.
2. Damage caused by the carrier during delivery.

In such cases, the Customer must send proof proof of malfunction or defect (photo or video) to our customer service department at hello@tanat.coffee in order to evaluate the request.

 

7. PRICE AND PAYMENT

Prices displayed on the site are expressed in euros (€), all taxes included (TTC).

Visit final amount may vary according to the VAT rate applicable in the customer's country of residence. This variation will be automatically reflected in the shopping cart at checkout..

Any declaration of the value of goods for customs purposes will be equivalent to the sum of the selling prices of the products ordered.

Payment is made onlineexclusively via secure payment methods available on the site.

VAYGA SAS (TANAT) reserves the right to change prices at any time.. However, products will be invoiced at the rate in force at the time the order is validated..

Prices shown may vary depending on a number of factors, including :

• Fluctuations in supplier costs (e.g. variations in raw material prices).
• Logistics costs.
• Modification of applicable taxes.

All orders validated before a price change will continue to be billed at the original rate. The new prices will only apply to orders placed after they have been updated on the site.

8. WARRANTIES AND LIABILITY

TANAT guarantees quality and freshness quality and freshness of its coffees roasting know-how and the technologies and the technologies used.

If you have a problem with a product, please contact our customer service department at hello@tanat.coffeespecifying their order number so that we can process the request.

TANAT cannot be held responsible for delivery delays attributable to carriers or due to exceptional circumstances (strikes, natural disasters, adverse weather conditions, etc.).

9. PERSONAL DATA

Personal information collected during order processing is used exclusively to ensure the management, follow-up and dispatch of purchases. Under no circumstances will it be resold to third parties..

In accordance with regulations on the protection of personal datain particular the General Data Protection Regulation (RGPD)the Customer has the following rights with regard to his/her data:

• Right of access To obtain a copy of the personal data held by TANAT.
• Right of rectification To request the correction of inaccurate or incomplete information.
• Right of deletion To request the deletion of your data where applicable.

Customers may exercise their rights by contacting our dedicated service at the following address hello@tanat.coffee.

10. DISPUTES AND APPLICABLE LAW

The present General Sales Conditions (GSC) are governed by French law.

In the event of a disputethe parties undertake to seek an amicable amicable solution before taking any legal action. Customers may address their complaints to hello@tanat.coffee.

Failing amicable agreement, any dispute relating to the interpretation or execution of these GCS shall be submitted to the to the competent courts of Parisunless otherwise provided by mandatory law.

11. SAV 

Vayga SAS (TANAT) customer service is available to answer any questions or provide assistance, from Monday to Friday, 9am to 5pm (Paris time, France), excluding weekends and public holidays.

We undertake to respond to your requests within within 24 working hours.

You can contact us via :

• Chat available on our store site.
• By e-mail to the following address hello@tanat.coffee.